Last updated August 27, 2020
Thank you for visiting and shopping at www.PacificPupsProducts.com. Following are the terms and conditions that constitute our Shipping Policy.
DOMESTIC SHIPPING POLICY
SHIPMENT PROCESSING TIME
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.
You can see each product’s estimated arrival date on the product page and/or during the checkout process. During checkout, you can choose an estimated arrival date from the options provided.
Entering your shipping destination ZIP code can result in greater accuracy for your estimated arrival date. If for some reason you don’t receive your product, you may be eligible for a replacement product.
Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.
Please note that based on size, weight or supplier restrictions, some products cannot be shipped to, or may be delayed when shipped to, a PO box address.
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
CUSTOMS, DUTIES AND TAXES
Pacific Pups Products (www.pacificpupsproducts.com) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Pacific Pups Products is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
INTERNATIONAL SHIPPING POLICY
We currently do not ship outside the U.S.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order. You can refund policy at https://shop.pacificpupsproducts.com/pages/return-policy